Genesys Cloud Software Engineer III

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

As a Software Engineer III on the Digital Foundry, Operate, & Innovation team, you will be responsible for:


* Assess current-state contact center operations, integrations, and business and operational requirements to support modernization efforts


* Identify gaps, risks, dependencies, and modernization opportunities across telephony, routing, interactive voice response, reporting, and platform configuration


* Develop and present recommendations for the target-state Genesys Cloud CX solution and implementation approach


* Lead configuration and implementation of Genesys Cloud CX capabilities, including Architect flows, routing, queues, user setup, permissions, and reporting


* Partner with architects, business stakeholders, and integration teams to translate requirements into scalable solution designs and support testing, defect resolution, cutover, and deployment readiness


* Produce technical documentation and implementation artifacts

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact.

Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Digital Foundry, Operate, & Innovation offering designs and delivers ongoing services to run our clients' customer digital businesses.

Also includes the innovation and assets team, responsible for orchestrating the broader OP innovation agenda and solution/accelerator development.

Qualific...