Customer Account Coordinator (Martinsville, VA)

Your Job

Ready to turn your customer service, logistics, or manufacturing experience into a career with room to grow?

Georgia-Pacific is now hiring for a Customer Account Coordinator to join our Martinsville, VA team.

This isn't a typical customer service role.

You'll be at the center of the operation, connecting customers with Sales, Scheduling, Shipping, Design, and Production to make sure orders move accurately and efficiently from start to finish.
PAY
$23-$30 per hour
Starting pay is based on experience.

SCHEDULE
Monday-Friday | 8:00 AM-5:00 PM EST
Some flexibility may be needed based on customer demands.

LOCATION
Martinsville, VA | Onsite

Our Team

You'll be joining Georgia-Pacific's corrugated packaging business in Martinsville, VA, where we manufacture and deliver corrugated boxes and packaging solutions that help businesses protect, package, and transport their products.

Our team values communication, reliability, accountability, and doing the right thing.

Through Principle Based Management™ (PBM), we encourage employees to use their talents and knowledge to create value for customers, the business, and each other.

Your work directly impacts our customers and helps keep the plant running efficiently.

See how we make corrugated boxes and learn more about our corrugated products .

What You Will Do


* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution


* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish


* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed


* Track and reconcile order-related information, supporting light billing and payment tracking functions


* Monitor and track customer inventory levels and shipment status using Excel or other internal tools


* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns


* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve


* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows

Who You Are (Basic Qualifications)


* 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service


* Experience using Microsoft Office, including Excel, Word, or Teams


* Experience entering, maintaining, or processing data in a business system, spreadsheet, ERP, or similar system


* Experience managing customer orders, accounts, inventory, shipments, or other operational transactions

What Will Put You Ahead


* Strong Microsoft Excel skills, including data entry, basic formulas, and spreadsheet organization


* Experience with ERP systems...