Senior Consultant, Consulting Services Risk Management

The Government & Public Services (GPS) Delivery Excellence team is seeking a full-time Quality Manager to support business operations aligned with Quality Management and Quality Program activities.

GPS Delivery Excellence is responsible for driving quality and service delivery excellence while minimizing quality issues and financial risks on GPS engagements.

Quality Managers collaborate with the Quality Management (QM) team to assist GPS practice leadership in managing the portfolio and optimizing insights and analysis.

They utilize mature processes and approaches to report on delivery quality and risk, enabling the GPS business to proactively identify and address issues through mitigative actions.

Quality Manager is responsible for a portfolio of projects, based on Sector and/or Offering Portfolios.

They work closely with both OP Delivery Excellence Leaders and Offering Leaders to facilitate quality program project activities; identify delivery quality issues and financial risks; provide insights and analytics, support and co-facilitate GPS portfolio periodic calls and red engagement review calls; and analyze and report on systemic issues.

Quality Manager will use information from a variety of Deloitte systems, including project financials, Delivery Excellence Portal (DEP), Jupiter, FOCUS and Profit Erosion data.

The candidate will report directly to the GPS Quality Leader and strategic guidance from the Quality Management Leader while interfacing with GPS OP Delivery Excellence Leaders, OP DE PMO Support teams and market facing leadership.

In addition to their portfolio management role, Quality Manager has responsibilities to support the overall QM program, such as program-wide process improvements and strategic initiatives as well as collaboration with GPS and National Delivery Excellence.

Work You'll Do


* Provide direct oversight and ownership of a portfolio of projects leveraging our quality management process, approach, tools, and technology to support GPS practice


* Work closely with overall Quality Management team to understand and analyze portfolio risks, identify early warning indicators and raise issues to Sector/Offering Portfolios (OP) Leaders, Delivery Excellence Leaders, Account Delivery Excellence Leaders, Sector Risk Leaders and/or Risk Managers


* Facilitate the entry steps into the Quality Program and assignment of Lead Engagement Reviewers (LERs), Support Lead Engagement Reviewers (SLERs) and Delivery Center Reviewers (DCRs)


* Facilitate as part of entry steps into the Quality Program Offering Portfolio Delivery Excellence Leader (OPDEL) decisioning on Schedule, Milestones, and Deliverables Tracking (SMDT) inclusion with assigned Quality submission path


* Monitor all engagements within Quality Program aligned to assigned Offering Portfolio/Offering specific to Quality and Financial KPIs to identify and escalate delivery issues and financial risks early for leadership mitigative actions


* Coord...