Receptionist (Weekday Afternoons/ Evenings & Weekends)

Job Title:Receptionist Job Purpose: To serve members and guests in a professional, friendly manner while following outlined club procedures and policies by providing genuine hospitality.

Operational Work all scheduled shifts, with flexibility to cover additional shifts as needed.Report to work on time for all scheduled shifts.Regularly attend staff meetings.Wear the full uniform (black pants, black Club Fit jacket, sneakers, and name tag) during all scheduled shifts.Maintain the reception desk in a clean and orderly manner.

Communication Maintain a professional and friendly phone manner.Interact with members in a courteous and respectful manner.Direct member inquiries and concerns to the appropriate manager.Check email regularly for department updates and communications.Partner with the Manager on Duty (MOD) as needed.

Service Greet everyone who enters the club.Demonstrate attention to detail by using members' names when checking them in.Answer all incoming phone calls professionally and route calls appropriately.

Job Requirements Ability to stand for extended periods of time.Ability to lift up to 20 pounds.Ability to understand and communicate both verbally and in writing in English.Ability to follow directions.Ability to think independently and suggest effective solutions to potential challenges.

Professional and Technical Knowledge Ongoing Club Fit Training through the 1Huddle Learning Management System: Bloodborne Pathogens (annually)Emergency Response Protocol (ERP) (bi-annually)Sexual Harassment Prevention (annually)Cyber Security (annually) Technical Knowledge: Understand and utilize the multi-line phone and paging system.Understand and execute all Club Automation and mobile app procedures.Assist with guest registration.Understand and execute point-of-sale (POS) procedures.

Contributes to Team Effort Divide workload and cover breaks equally with co-workers.Maintain a positive working relationship with management.

Reporting Structure Direct line to the Reception Manager.