Front Office Executive

Duties and responsibilities



* Conducts shift briefings to ensure hotel activities and operational requirements are known 


* Supervise front office operations during assigned shift including:
+ Maintenance of guest information
+ Maintenance of information about local events
+ Compile occupancy statistics
+ Supervise the use of public address system
+ Supervise group bookings
+ Assisting with serious complaints


* Supervise cashiering activities during shift including:
+ Cash handling and banking procedure
+ Dealing with irregular payments
+ Instructing staff in credit policies and facilities
+ Instructing staff in cash security procedures
+ Carry out debtor control
+ Prepare reports
+ Supervise the cashiering system


* Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs


* Take action to address these needs in order to exceed their expectations


* Create a positive hotel image in every interaction with internal and external customers


* Adhere to hotel brand standards


* Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests


* Assist guests and escort them to locations within the hotel at their request


* Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs


* Maintain current Hotel information to be able to provide information to guests

Accountability

Report to a Duty Manager.

Typically supervises Concierge desk, Bell desk and GSA - FO.

Accountability is directed by shift operations at the reception.

Qualifications and requirements

Bachelor degree /diploma in hospitality/hotel management is mandatory.

Must speak fluent English and local language with additional other languages preferred.

At least one year supervisory experience/GSA experience will be beneficial.