Production Support Lead - Innovation_Delivery_Transformation

The Team

Are you looking for a unique opportunity with both start-up spirit AND enterprise strength? Deloitte's Converge for FSI business offers both! We are looking for a talented individual with an innovative mindset to join the Converge for FSI team in our mission to develop differentiated financial services products that achieve product-market fit.

This role is focused on ClaimBeacon, a managed composable insurance platform that helps personal and commercial lines insurance carriers launch new digital product propositions and services and transform the digital customer and Claim Adjustors experience.

This is a great opportunity to be on the frontlines of Deloitte's innovation and product strategy while staying close to industry/sector priorities.

Position Summary

ClaimBeacon is Deloitte's AI-powered claims solution - a managed, agentic AI platform integrated with Guidewire that helps insurance carriers modernize the claims experience.

As Production Support Lead, you'll own L3 production support for ClaimBeacon, picking up the issues our L1/L2 team can't resolve through initial triage and log review, and seeing them through to a fix.

It's a hands-on technical role spanning application bug fixes, data pipeline issues, AI agent troubleshooting, and small enhancements, with a strong emphasis on keeping the platform reliable, secure, and compliant as adoption grows.

Recruiting for this role ends on 10/31/2026.

Work you'll do


* Act as the L3 escalation point for tickets triaged, logged, and initially investigated by our L1/L2 support team


* Reproduce, debug, and resolve production bugs across the ClaimBeacon application, using logs and monitoring tools to find root cause


* Troubleshoot and fix data pipeline failures and integration issues between ClaimBeacon and Guidewire


* Monitor, troubleshoot, and resolve issues within the agentic AI platform, including agent orchestration failures, tool/integration errors, and unexpected agent behavior


* Support data and AI governance and compliance requirements, ensuring fixes, data handling, and agent outputs stay aligned with internal controls and regulatory expectations


* Design and ship small enhancements to production code in response to client and internal feedback


* Decide when an issue needs to be escalated to the core engineering team versus resolved directly, to protect the roadmap for new lines of business


* Document root causes, fixes, and workarounds so recurring issues get resolved faster over time

The successful candidate would possess these skills:


* Full-stack development experience in Java and Python, comfortable reading and modifying code across the stack


* Working knowledge of DevOps practices - CI/CD pipelines, monitoring, and cloud environments (AWS)


* Exposure to agentic AI or LLM-based tooling, or strong interest in ramping up quickly on new AI systems


* Familiarity with Flutter, or the ability to pick up a new front-e...