Program Manager - IDD Residential - (Specialty Services) - Clayton Co.

View Point Health Job Title: Program Manager - IDD Residential - (Specialty Services) - Clayton Co.

Job Code: SSP031/Social Svcs Prgm Coord 2 Shift: Full-Time (40 hours per week on average) Job Hours: Times May Vary Base Location: Gwinnett/Rockdale/Newton/Clayton Counties Division/Department/Program: Intellectual Developmental Disabilities (IDD) Services Full-time X Part-time PRN Exempt X Nonexempt The Developmental Disabilities (DD) Residential Program Manager oversees operations and provides leadership for Community Living Arrangements (CLAs) serving adults with intellectual and developmental disabilities across Gwinnett, Rockdale, Newton, and Clayton Counties as assigned.

This role supervises Residential Site Supervisors, supports staff and program operations, and ensures high-quality, person-centered services aligned with regulatory and organizational standards.

The position also provides oversight of scheduling functions, staff training, and program resources, including budget monitoring and purchase approvals for CLA homes.

The Program Manager ensures the consistent implementation of person-centered practices, maintains up-to-date residential policies and manuals, and adapts procedures in response to regulatory changes.

This role requires flexibility in work hours, locations, and responsibilities to ensure adequate staffing and continuity of care.

Duties & Responsibilities: Leadership & Operations Provide leadership, supervision, and mentorship to Residential Site Supervisors and direct care staff Oversee daily operations, staffing schedules, and shift coverage to ensure adequate supervision of residents Support staff recruitment, hiring, onboarding, training, and performance management Address staff concerns, resolve conflicts, and foster a positive, accountable work environment Conduct regular staff meetings and ensure clear communication across teams Compliance, Quality, & Risk Management Ensure compliance with all licensing, contract standards, and federal and state regulations, including HIPAA Maintain and update policies, procedures, and residential manuals in alignment with regulatory and accreditation requirements Participate in quality improvement activities, including audits, chart reviews, incident reviews, and performance improvement planning Review and approve incident reports; ensure timely reporting of suspected abuse or neglect Conduct facility inspections and address safety or maintenance needs Program Oversight & Development Collaborate with the IDD leadership on program planning, development, and improvement strategies.

Monitor program budgets, authorize purchases, and ensure responsible resource management.

Support development of recreational programming, community engagement, and resident activities.

Respond to emergencies and crisis situations as needed.

Coordinate transportation, off-site activities, and court-related participation when required.

Resident Services & Engagement Promote person-centered care that resp...