GL Claims Specialist

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Position Summary The General Liability Claims Specialist is responsible for the thorough investigation, evaluation and resolution of general liability/construction defect claims.

The Specialist delivers quality technical outcomes while ensuring exceptional customer service throughout the claims process.

Responsibilities Manage a diverse caseload of property and casualty claims, including general liability, construction defect across multiple jurisdictions, utilizing best-in-class claims handling practices.

Conduct thorough investigations and in-depth coverage analyses to make informed coverage determinations; draft clear, professional coverage correspondence and communicate decisions to policyholders and key stakeholders with minimal supervision.Oversee all aspects of the claims process, ensuring comprehensive and timely investigations.Establish timely and appropriate reserves within designated authority, continuously evaluating and adjusting as necessary throughout the life of the claim.Assess liability, analyze exposure, and strategically negotiate claims to fair and efficient resolution.Identify and pursue risk transfer opportunities and enforce additional insured provisions to mitigate exposure.Maintain detailed, accurate, and organized documentation in all claim files, supporting transparency and compliance.Manage litigation toward prompt and cost-effective resolution.Prepare high-quality, timely reporting, including large loss summaries and reinsurance updates.Optimize claim outcomes through careful vendor management and cost control.Negotiate and resolve claims within established authority, balancing efficiency with fairness.Foster productive communication and collaboration with internal partnerssuch as Underwriting,Auditing, and Complianceand external stakeholders, including agents, insureds, and claimants.Meet or exceed quality performance benchmarks and service expectations.Participate in hearings, pre-trial conferences, settlement discussions, trials, and related proceedings, as required.Perform other duties as assigned.

Qualifications Bachelor's degree or an equivalent combination of education and experience in the insurance fieldTen or more years of experience processing auto and/or general liability claims with five or more years of experience processing construction defect claimsSenior Claim Law Associate (SCLA) or Chartered Property Casualty Underwrite...