Director, Customer Success

Your Job

Molex is seeking a Director, Customer Success to lead the Customer Success organization for our Optical Connectivity Group.

This leader will build the capabilities, operating practices, and cross-functional alignment needed to deliver consistent outcomes for strategic global customers.

You will lead a team of Customer Success Managers and work closely with Sales, Product Line Management, Engineering, Supply Chain, Manufacturing, Customer Service, and Program Management.

Through proactive risk management, disciplined execution, and trusted customer relationships, you will help protect customer commitments and enable profitable growth.

Location : This is an onsite role based at our office in Lisle, IL.

Our Team

Molex is a leading global supplier of innovative electronic solutions that create value for our customers and society.

We are committed to improving people's lives and making the world a better place.

What You Will Do



* Lead, coach, and develop a team of Customer Success Managers supporting strategic global customers.


* Establish scalable Customer Success practices, operating rhythms, and measures that strengthen accountability and consistency across customer-facing teams.


* Build trusted relationships with customer leaders and ensure customer priorities, expectations, and risks are understood across Molex.


* Partner across Sales, Product Line Management, Engineering, Supply Chain, Manufacturing, Customer Service, and Program Management to translate customer commitments into coordinated execution.


* Improve forecasting, vendor-managed inventory, inventory health, delivery performance, and supply continuity through data-driven decision-making and cross-functional alignment.


* Anticipate customer and operational risks, establish mitigation plans, and ensure appropriate leadership engagement before issues affect customer trust.


* Champion the voice of the customer and use customer insights and performance measures to identify opportunities for continuous improvement and profitable growth.

Who You Are (Basic Qualifications)



* Experience leading a Customer Success, strategic account management, program management, supply chain, operations, or related team


* People leadership experience with responsibility for developing customer-facing or cross-functional teams


* Experience managing complex strategic customer relationships in a manufacturing, engineering, electronics, connectivity, or technology environment


* Experience establishing cross-functional operating practices, governance, and performance measures


* Experience working across commercial, engineering, manufacturing, and supply chain functions


* Experience working with customers and internal teams in a global environment


* Ability to support global teams, including participating in meetings outside standard business hours when required

What Will Put You Ahead



* Experience supporting Tier 1 hype...