BI Delivery & Operations Lead, UK

Accountabilities

1.

Accountable Delivery of Work

Supports delivery by maintaining delivery plans, tracking progress against agreed milestones, highlighting slippage or risks, and escalating issues to BI Managers.

2.

Operational Excellence & Stability

Ensures day to day operations run smoothly by:

• Maintaining reliable processes

• Supports day to day BI operations by monitoring agreed operational activities, logging incidents and risks, escalating concerns, and ensuring agreed escalation processes are followed.

• Ensuring continuity of service and minimal disruption

• Provide visibility of delivery and BI operational health, risks, and trends to BI leadership and stakeholders.

3.

BI Operating Model & Standard Operating Procedures

Maintain and apply the BI operating model and standard operating procedures, supporting consistent ways of working across the BI function.

4.

Leadership & Development of BI Administrators

Supports the BI Administrators by allocating day to day tasks, clarifying priorities set by BI leadership, and escalating performance or capability concerns through appropriate management channels.

5.

Planning, Prioritisation & Capacity Management

Supports planning processes by maintaining delivery trackers, capacity views, and status updates, providing inputs to planning discussions led by BI leadership.

6.

Delivery Governance & Ways of Working

Applies agreed delivery frameworks and ways of working, supporting compliance with reporting, governance, and assurance requirements.

7.

Continuously Improve Delivery Mechanism

Identifies recurring operational issues and assists with documenting improvement opportunities for consideration by BI leadership.

Key Internal Stakeholders & Relationships

• Operational stakeholders

• Performance teams

• Business Intelligence & Insight team

• Business Finance teams

• Technology - Data & Analytics team

• Technology Platform teams

• Business Planning (WFM) teams

• Operational leaders

• PMO

Key External Stakeholders & Relationships

• Operational system providers and platform partners

• External consultants (where applicable)

Essential

• Proven experience supporting the end-to-end delivery of data, BI, or digital initiatives, ensuring work is delivered to agreed scope, time, and quality.

• Experience operating in a delivery, operations, or programme role within a complex organisation, balancing competing priorities and stakeholder demands.

• Proven experience of working in a PMO or delivery management function that operates agile delivery methodologies.

• Strong capability in planning, prioritisation, and capacity management, with experience aligning demand to available resources and making trade-offs explicit.

• Experience designing, applying, or operating delivery frameworks (Agile, hybrid, or structured), ensuring consistent ways of working without unnecessary process overhead.

• Demonstrable experience ensuring operational...