Customer Service Rep

Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires.

You know that a positive work environment creates happy employees, which boosts productivity and dedication.

On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

1.

Summary of Functions


* Review, process, and expedite orders for items when contacted by telephone, email, or IT systems from the customer.

Follow up, provide status, and resolve issues as required.

2.

Essential Functions


* Access and apply GXO's policies, procedures, and documents


* Access and review various reports and investigate issues to resolution


* Create/review Inbound & Outbound orders as required


* Responsible for the timely processing of urgent orders to the warehouse floor for expedited deliveries to the client


* Respond to emergency requests for information and order status from the customer


* Coordinate with shipping, warehouse, and order prep staff to expedite or trace missing or delayed orders


* Receive and verify customer complaints: able to resolve issues through collaboration with customer, plant management and freight carriers


* Performs general administrative support including, but not limited to: appointments, filing, inventory maintenance, email/phone correspondence, and contact lists.


* Provides general support by performing clerical duties,; maintaining department document-tation (load documentation, invoices)


* Review any late or failed deliveries and investigate to determine corrective action.


* Compile statistics and prepare various reports for management


* May assist with other functions within the warehouse


* Ensure proper, efficient, and accurate use of the processes


* Communicates well with the supervisor and other co-workers and departments


* Maintains a clean and safe work environment at all times


* Adheres to and enforces safe work practices and follows safety practices


* Assist other employees in the performance of their assigned duties when necessary


* Overtime and weekend work may be required based on business demands, sometimes on short notice.


* Other duties as assigned

3.

General Requirements



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+ Demonstrates an understanding of GXO Logistics - Supply Chain quality policy (POL1490) and environmental policy (POL9855)
+ Maintains a safe and clean work environment; adheres to and enforces safe work practices and safety policies
+ Demonstrates a positive attitude and teamwork in meeting goals and objectives
+ Demonstrates commitment to process excellence by ensuring proper, efficient and accurate use of the process
+ Communicates well with leadership, team members and other departments

4.

Physical Requirements


* Normal or corrected hearing and vis...