Operations Specialist

Cabinets To Go has an opening for an Operations Support Specialist.

TheOperations Support Specialist will be responsible for monitoring performance reporting for their assigned regions/stores.

The purpose of this position is to optimize daily activities and performance of the business.

The operational support specialist will work to improve the operations of the organization so that we become more effective, efficient and compliant.

Joining theCabinets To Goteam makes you part of the largest specialty retailer for kitchen and bath in the United States, providing our customers with a the best selection of cabinets, flooring, bath vanities, countertops, backsplashes, knobs and pulls, closet systems and installation.

Benefits: Medical, Dental and Life insurance is available at no charge to the employee.

Additional family member coverage is available at reasonable prices.

Optional Benefits Include: Vision, short term and long term disability insurance and 401K with 100% employer match of first 3% of contributions and 50% match on the next 2% of contributions.

GENERAL RESPONSIBILITIES: Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.

Assisting with the implementation of new processes and procedures.

Identifying ways to improve customer experiences.

Tracking and reporting on operational performance.

Maintaining policy and procedure documents.

Manages quality, costs and the efficiency of the organization.

Reengineers processes to improve efficiency.

Recommends process improvements for every day operating procedures.

Review unassigned HOT leads daily, work with Store/Regional teams to get customers processed quickly.

Review/monitor Store write off SOs and report address as needed Run open orders report weekly.

Validate stores are fulfilling orders, claim parts, and samples daily.

Run open invoices report, focusingon aging invoices.

Ensure required training classes are up to date, validate forklift certifications.

Run store inventory report weekly, contact stores and reallocate any available inventory.Mayalso process any items needing moved to As Is.

Validate maintenance issues are being handled in a timely manner, follow up on any outstanding.

Review RMA report weekly, work with Storemanager to clear any open RMAs by cancelling or processing.

Review inventory discrepancies reported at store level.

Actively engaged in the OS&D process (Over/Short and Damaged) with both store and DC Review orders for allocation issues at store level Initiate pullback from store to DC Write SO, PO, and TOs as needed for inventory corrections and/or pullbacks at store level Guide stores throughdoing a physical inventory as needed Reporting of specified metrics on weekly/monthly basis Ensure stores are operating on current SOPs Managing day-to-day operations.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functi...