Order Management

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all-our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in.

Working at Schneider Electric means working toward a cleaner, better world.

You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

We are seeking a highly organized and customer-focused Order Management to join Schneider Electric.

This role is responsible for managing end-to-end order fulfillment, maintaining master data accuracy, optimizing inventory parameters, and ensuring excellent customer service through effective coordination with Production, Planning, Procurement, Logistics, and Customers.

The position plays a critical role in achieving On-Time Delivery performance, minimizing back orders, and supporting Supply Chain operational excellence.

What will you do?

Order Fulfillment & Customer Service


* Manage customer orders from order receipt through delivery fulfillment.


* Develop and manage priority lists for urgent customer requirements in coordination with Production Scheduling.


* Monitor On-Time Delivery (OTDM, OTDS), Back Order Lines (BOL), and Order Fulfillment Rates.


* Conduct Root Cause Analysis (RCA) for delivery failures, shortages, and backlog issues.


* Coordinate recovery plans and corrective actions to improve service performance.


* Communicate order status, delivery commitments, and issue resolutions to customers.

Purchase Order Management


* Maintain and update confirmed delivery dates in SAP.


* Coordinate order pull-in and push-out requests with customers and internal stakeholders.


* Monitor purchase order execution and resolve supply-related issues.

Master Data Management


* Maintain and ensure accuracy of planning and inventory master data.


* Conduct annual reviews of Minimum Order Quantity (MOQ) and Lead Time settings.


* Review and optimize replenishment strategies (Make-to-Stock / Make-to-Order).


* Support inventory optimization initiatives through accurate master data maintenance.

Customer Collaboration & Inventory Management


* Collaborate closely with customers to understand demand changes, stock requirements, and urgent requests.


* Conduct regular customer reviews and service meetings.


* Monitor inventory levels and recommend actions to prevent shortages or excess stock.


* Optimize order fulfillment performance while minimizing expedited shipments and air freight costs.


* Support customer satisfaction initiatives and...