Resident Care Coordinator/Scheduler

ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents.

We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass.

At Touchmark, we say: I AM AN ALLY • I AM A FRIEND • I AM A GIVER Resident Care Coordinator / Scheduler Touchmark in the West Hills is a full-service senior living community dedicated to enriching the lives of residents through exceptional care, hospitality, and service.

We are seeking a highly organized, dependable, and solutions-focused Resident Care Coordinator/Scheduler to support the daily operations of our Health Services department.

This is an important role for someone who enjoys solving problems, coordinating schedules, supporting team members, and helping ensure residents have the right care and support in place each day.

Why You’ll Love This Role • Enjoy a four-day workweek with three scheduled days off • Play an important role in supporting both resident care and team member success • Work closely with nursing and community leadership • Use your organization, communication, and problem-solving skills every day • Be part of a collaborative team focused on providing exceptional care What You’ll Do • Create, post, and maintain caregiver and medication technician schedules using Dayforce • Proactively review upcoming schedules, identify open shifts, and work to secure coverage • Coordinate staffing needs while minimizing overtime and maintaining appropriate coverage • Track call-outs, attendance, schedule changes, and employee follow-up • Maintain certification and training records for Health Services team members • Coordinate and participate in caregiver and medication technician interviews • Assist with onboarding and training new Health Services team members • Maintain department records, filing systems, employee timelines, and other administrative documentation • Assist with payroll corrections and other staffing-related administrative needs • Provide clear pass-down communication between schedulers to ensure continuity • Support the Health Services Director and nursing leadership with operational and administrative needs • Assist with coverage when needed and be trained as a Caregiver and Med Tech.

What We’re Looking For • High school diploma or equivalent • At least one year of clerical or administrative experience • Two years of scheduling, staffing coordination, senior living, healthcare, or direct-care experience preferred • Caregiver and/or medication technician experience strongly preferred • Strong organizational skills and attention to detail • Ability to manage multiple priorities and respond calmly to unexpected staffing challenges • Ability to work independently, make sound decisions, and follow through on responsibilities • Proficiency with Microsoft Office, including Excel and Word...