Head of Insurance Operations

About the Company

Vantage Group Holdings Ltd.

(Vantage) was established in late 2020 as a re/insurance partner designed for the future.

Driven by relentless curiosity, our team of trusted experts provides a fresh perspective on our clients’ risks.

We add creativity to tech-enabled efficiency and robust analytics to address risks others avoid.

Vantage provides specialty re/insurance through its operating subsidiaries in Bermuda and the U.S.

Vantage has approximately 365 colleagues in both the United States and Bermuda.

We have offices in Chicago, IL, Norwalk, CT, West Hartford, CT, Washington, D.C., Boston, MA, New York, NY, Atlanta, GA and Hamilton, Bermuda.

Additionally, we are a highly geographically diverse workforce with colleagues based in 35 states and counting.

We fully support work flexibility including remote and hybrid work arrangements.

About the role:

At Vantage, the Head of Insurance Operations will help shape the next stage of our insurance platform.

Reporting to the Chief Underwriting Officer, this leader will build the operating discipline, service model, and scalable infrastructure that enable underwriting teams to move faster, serve brokers and clients more effectively, and support continued growth. 

This is a high-impact opportunity for an operations leader who understands insurance from the inside out and wants to modernize how work gets done.

The right candidate will bring a balance of strategic judgment and hands-on execution: someone who can redesign workflows, lead teams through change, use data to improve performance, and influence senior leaders while staying close to the details that matter.

The base salary expectation for this role is between $220,000 and $275,000.

Actual base salary for the selected candidate may be higher commensurate with candidate experience and expectations.

Additionally, Vantage offers its colleagues performance-based bonus potential, strong health & welfare benefits, retirement plans with company match, competitive time off plans, a highly flexible work environment, and much more.

Responsibilities & Accountabilities:

Leader of Leaders


* Lead onshore and offshore underwriting operations teams, creating a consistent, high-accountability service model across the insurance business. 


* Oversee core underwriting operations workflows, including submission intake, loss runs, policy issuance, endorsements, quality, training, onboarding, analytics, admitted licensing, and NDA processes. 


* Develop operating plans, budgets, workforce plans, and capacity models that enable growth, improve service, and support Insurance Leadership Team priorities.

Service Delivery


* Strengthen service delivery for underwriters, brokers, and market partners by improving cycle times, quality, SLAs, and overall operating performance. 


* Optimize offshore service performance, work-transfer opportunities, vendor relationships, and related service or technology contracts. 


* Overse...