사내 IT 서비스 운영 담당자(IT Support Specialist)

Start your IT career with purpose.

We're seeking an IT Support Center Analyst who's passionate about solving problems and helping people.

You'll provide essential technical support while building skills in a team that values curiosity, collaboration, and customer focus.

What will you do?

A.End User Support(L1/L2)


* Provide L1 and L2 Onsite Support.


* Provide priority on-site support to VIPs


* On/Offboarding / Transfer activity/PC Refresh


* Ticket management


* IT support outside office hours


* Hardware Break Fix

B.Infrastructure & Operations


* Coordinate with external vendors for service to location Infrastructure.


* IT server room management


* Remote site support


* Preventive maintenance

C.Incident handling


* Engage with global governance and local stakeholder for new policy / compliance


* Incident resolution

D.Deliver Global & Regional & Local Projects


* Delivery global / regional / local initiatives

E.Administration & Communication


*
+ IT Asset Lifecycle management, Stock management
+ Manage IT policy, user guides, Tips&Tricks, Announcement
+ End user Communication
+ Interactive Training, VIVA Announcement - security, data privacy, policies and cybercrimes
+ Vendor contract management
+ Procurement/Invoice clearing

Profile and Professional Experience Requirements


* 3-4 years of experience working as an End user support / IT Infrastructure Specialist or similar role.


* Demonstrated experience with current IT infrastructure technologies


* Strong proficiency in network fundamentals (TCP/IP, routing, switching, firewalls).


* Familiarity with monitoring and logging tools for infrastructure performance and health.


* Technical proficiency with Cisco networking equipment and Microsoft technologies (Active Directory, Exchange, Office 365)


* Hands-on field service and installation experience for infrastructure hardware.

Technical Skills / Personal Skills


* Bachelor's degree or equivalent job-related experience


* Excellent analytical and problem-solving skills


* Good English and Korean language skills - written & spoken


* Business travel to local sites


* Project Coordination


* Ability to teach technical concepts / translate documentation


* Process-oriented with strong attention to detail in infrastructure configurations


* Flexible schedule, with availability for after-hours support as needed for infrastructure incidents


* Service Oriented, with a focus on delivering reliable infrastructure services


* Good communication skills with strong learning ability and desire to take ownership

What's in it for me?


* Comprehensive onboarding and ongoing training to build your technical foundation


* Collaborative culture where your ideas and contributions are valued


* Career development opportunities with clear growth pathways and ment...