Veterinary Leadership

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AREA CHIEF OF STAFF - Tiffany Springs, Liberty, Ward Parkway, Independence

SUMMARY OF JOB PURPOSE AND FUNCTION

The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures.

This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.

ESSENTIAL RESPONSIBILITIES AND TASKS


* Live and exemplify the Five Principles of Mars, Inc.

within self and team.


* Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law.

Responsible for the ownership and management of the controlled substance inventory for relief doctors.


* Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful.


* Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers.


* Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals.


* Provide veterinary services.

The amount of time spent in clinical role, seeing patients, will depend on various factors.

These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital.

All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ.

This role is 100% hospital based and considered a working manager role.


* Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows.

Ensure expe...