Nurse Practitioner Clinical Manager, Telehealth & After-Hours Services

The After-Hours APP Clinical Manager provides clinical, operational, and quality oversight of the After-Hours Advanced Practice Provider Program.

This role supervises After-Hours APPs and Team Leads, ensuring safe, high-quality care, effective treat-in-place interventions, reduced avoidable hospitalizations, regulatory compliance, and consistent execution of the Longevity Health Model of Care.

The position serves as a liaison between clinical leadership, Medical Directors, telehealth operations, and facility partners to support after-hours services across evenings, nights, weekends, and holidays.

Key Responsibilities Clinical & Operational Leadership Supervise and support After-Hours APPs.Oversee after-hours clinical operations, staffing, scheduling, and workflow management.Serve as an escalation resource for complex clinical and operational issues.Ensure effective communication and care transitions between after-hours and daytime teams.Collaborate with Medical Directors and clinical leadership on high-risk cases, utilization trends, and operational performance.Support recruitment, onboarding, retention, and development of after-hours staff.

Quality, Utilization & Compliance Conduct audits of documentation, clinical decision-making, treat-in-place outcomes, and regulatory compliance.Review hospital transfers, readmissions, deaths, and significant clinical events to identify improvement opportunities.Monitor utilization metrics, hospitalization rates, transfer appropriateness, and member outcomes.Develop corrective action plans and performance improvement initiatives when needed.Ensure compliance with organizational policies, CMS requirements, HIPAA regulations, and Model of Care standards.

Performance Management & Staff Development Conduct routine coaching, performance reviews, and one-on-one meetings.Monitor productivity, quality scores, documentation standards, and operational metrics.Support continuing education, competency development, and leadership growth.Address performance concerns in partnership with Human Resources and clinical leadership.

Communication & Collaboration Partner with Medical Directors, MDCSs, Operational Leaders, Telehealth teams, and nursing facility partners.Communicate significant clinical, safety, quality, and operational concerns to leadership in a timely manner.Facilitate team meetings, education sessions, operational updates, and quality reviews.Promote a culture of accountability, collaboration, and continuous improvement.Perform other related duties as assigned.