Manager, Experience Researcher

Lead UX Experience Researcher

Role Overview: An expert experience leader with multi-facet role to drive customer centric mindset for creating products & solutions for various business units and develop capabilities and skills of the experience team: As a Lead Experience Researcher for Deloitte DT-US Product Engineering team, you will work with a creative group in a dynamic and fast-paced environment.

Strategically design, plan, and execute user research studies and analyze behavioral metrics to paint a complete picture of our users to drive design decisions and user experience priorities.

This role requires a proven track record of user research strategy and execution using a deep toolbox of methodologies to explore behavior, workflow and motivations of our users.

Passion for blending qualitative and quantitative research to inform design strategy, rapid prototyping, and iterative testing for continuous improvement essential.

Join us in shaping the future of design!

Recruiting for this role ends on 10/31/2026.

Work you'll do

As a Manager, Experience Researcher on the DT-US Product Engineering team, you will be responsible for:


* Defining and leading research strategies for digital products, including mobile experiences, across the product development lifecycle.


* Planning and conducting qualitative and quantitative research using methods such as interviews, usability testing, surveys, ethnography, concept evaluation, and behavioral analysis to generate actionable insights.


* Translating research findings into personas, recommendations, dashboards, and success metrics that inform product strategy, design decisions, and roadmap priorities.


* Partnering with product managers, designers, engineers, and other stakeholders to prioritize research topics, facilitate workshops, and connect teams to user needs.


* Leading research workstreams across multiple products, mentoring team members, and helping strengthen research practices across the experience community.

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The team

US Deloitte Technology Product Engineering modernizes software and product delivery through a scalable, outcome-focused model that supports Deloitte's businesses, service lines, and internal operations.

As Deloitte's primary internal development organization, the team builds and delivers digital products that help the organization operate effectively and lead...