Implementation Manager

Shape how clients experience complex platform and channel changes by designing clear, dependable migration approaches.

In this role, you'll partner across product, implementation, technology, and client-facing teams to reduce risk and improve outcomes.

You'll bring structure to ambiguity, align stakeholders, and translate requirements into practical plans.

If you enjoy working across teams and owning delivery-ready designs, this role offers broad impact and visibility.

As a Migration Design Manager in the payments migration team, you design end-to-end migration approaches for client-impacting system and digital channel changes.

You partner closely with product, implementation, technology, and client service teams to define requirements, plan delivery, and support a consistent client experience.

You create clear documentation and lead working sessions that align stakeholders on scope, timelines, dependencies, and readiness.
Job responsibilities


* Define and document migration approaches for in-scope platform and channel migrations, tailored to the product family and client needs


* Produce Statements of Work that outline scope, assumptions, dependencies, milestones, risks, and readiness criteria


* Lead migration forums (e.g., working groups and steering meetings) to drive alignment and decision-making


* Partner with product management, implementation teams, technology, sales, relationship teams, and risk/compliance stakeholders to confirm requirements and constraints


* Manage multiple migrations concurrently, balancing timelines, resources, and competing priorities across stakeholder groups


* Identify client and colleague impacts and coordinate preparedness activities with regional and functional partners


* Serve as an escalation point for migration design questions and issue triage within the scope of the role


* Identify process gaps and improvement opportunities, and work with partners to incorporate fixes into migration plans and deliverables


* Maintain up-to-date knowledge of relevant digital channels, products, and services within scope, and translate changes into migration implications


* Develop and share practical guidance, playbooks, and lessons learned to improve consistency and execution across migrations


* Adhere to firm policies, procedures, and control requirements throughout planning and delivery activities

Required qualifications, capabilities and skills


* Experience designing and/or delivering client-impacting migrations for payment products, platforms, or digital channels


* Client-facing experience or experience supporting client implementations and service outcomes


* Experience producing delivery-ready documentation such as Statements of Work, requirements, runbooks, or migration plans


* Experience leading cross-functional working sessions with clear agendas, decisions, and follow-ups


* Project management skills, including managing scope, timeline...