Quality Claims Analyst

Join our team as a Quality Claims Analyst and help us deliver exceptional quality across our distribution network.

This hands-on role puts you at the heart of our operations, ensuring every product meets the standards our customers expect.

What will you do?


* Drive quality culture across distribution sites through hands-on process control and quality assurance


* Identify logistics and manufacturing issues and coordinate with stakeholders to implement corrective actions


* Improve process robustness to minimize quality risks and protect customer satisfaction


* Oversee quality standards for rework and adaptation lines using disciplined change management practices


* Respond to inquirires from Customer Service, build claims packets, research documentation, conduct investigations into OS&D claims.


* Respond to customer complaints using BFO Salesforce


* Create non-conformances related to customer complaints

What are the key skills we are looking for?


* Quality Control & Inspection - developing level; conducting inspections to ensure product and process standards are met


* Continuous Improvement - developing level; identifying opportunities to enhance logistics processes and reduce defects


* Problem Solving - developing level; analyzing quality issues and recommending practical solutions


* Collaboration - developing level; coordinating with cross-functional teams to resolve quality concerns


* Customer Orientation - developing level; maintaining focus on how quality impacts customer satisfaction


* Quality Authority - developing level; applying quality standards and procedures in distribution environments


* Report Writing - developing level; documenting quality findings and improvement actions clearly


* Coaching - developing level; supporting team members in adopting quality best practices

What qualifications will make you successful?


* Sharp attention to detail and a commitment to upholding high standards every day


* Proactive approach to identifying and addressing quality issues before they grow


* Strong communication skills to work effectively across teams and functions


* Flexibility and eagerness to learn new quality processes and improvement techniques


* Previous Schneider Electric experience highly preferred

What's in it for me?


* Impactful role where your efforts directly enhance customer satisfaction and brand reputation


* Clear pathways for skill development and career growth in quality and operations


* Supportive team culture that encourages collaboration and values your contributions


* Training opportunities to expand your expertise in quality management and continuous improvement

Ready to build a career in quality? Apply today and join a team that's committed to excellence!

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