Regional Quality Assurance Manager

Job ID: 525584

Oldcastle, a CRH company, is reinventing what's possible in building solutions.

We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America.

We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.

Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

The Regional Quality Assurance Manager will be responsible for providing training and ongoing support to Pebble Technology, Inc's (PTI) Licensed Installers and Certified Builders.

Additionally, you will be responsible for warranty evaluations and possibly some repair work.

Evaluations, training, and inspections will occur on worksites and require a substantial portion of the job to be conducted in the field.

The ideal candidate will have experience regarding pool plastering, cement finishing, or an educational degree in a construction related field.

This role will cover a large geographical region across the Eastern seaboard (PA, NY, NJ, CT, MA, OH, MI, DE, VA, MD, KY, TN, NC, SC).

Job Location

This is a remote based role when not traveling.

This person must reside in the greater Charlotte, NC, North/South NJ, Philadelphia, PA, or NY metro markets preferably.

Job Responsibilities



* Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI's installer base


* Communicate and visit with pool builders/applicators regarding product installation quality and address customer concerns


* Travel to multiple installers and builders within specific regions on scheduled visits and/or to address urgent issues


* Visit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishes


* Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director


* Communicate with PTI Sales Managers to ensure that we are providing a seamless customer service experience


* Document and update all customer interactions with PTI's customer service software, forms and reports


* Work with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocols


* Act in a professional manner at all times, representing the high standard of quality and customer satisfaction expected of all PTI employees


* Able to get into a customer's pool for some minor repairs as needed


* Other duties as assigned

Job Requirements



* Good inte...