Technical Support Engineer

What will you do?


* Provide general technical support for customers, particularly regarding technical information on products, prices, discounts, and application information during the pre-sales & after sales process


* Evaluate product and create bill of materials based on job requirements.

He/She is also responsible in pricing review of quotation opportunities from Inside Project Managers & Sales team


* Answers technical emails or chat inquiries from customers.

Uses technical related documents for references to all ASCO owner's manual, technical bulletins, drawings, & other internal tools, etc.


* Provides support to Inside Project Managers on warranty request & service visits


* Set Order Review Meetings (ORM) with FSE & Engineering (VATS) & Lead BOM Review Meeting, Kick Off Meeting


* Communicate with Sales after Engineering releases outline & coordinate approved submittal with ISS


* Release orders from Engineering to Manufacturing


* Creation of Submittal


* Responsible for Order management, Order Entry and Expedites


* Provides support to Canada and US customers


* Handles responsibilities with minimal supervision and Improve relationships with all customers (Internal/External) and industry contacts by providing prompt, courteous response to inquiries.

Who would be successful?


* Electrical Engineer, but Electronics & Communications are welcome if they have a sound knowledge and experience in electrical engineering applications


* Has experience in electrical engineering or related fields.

Has work exposure with Emergency and Back-up Systems and in analyzing and reviewing electrical diagrams/specifications


* Familiarity with standards from National Electrical Code (NEC), Institute of Electrical and Electronics Engineers (IEEE), and American National Standards Institute (ANSI)


* Proficient communication and collaboration skills to work with cross functional teams


* Strong time and management skills


* Electrical Technical Orientation, Team player and has Positive attitude, intellectually curious with a passion to learn


* Must be willing to work on a hybrid setup in BGC, Taguig


* Must be willing to work during US business hours.

What's in it for me?


* Make a tangible impact by solving real technical challenges for customers every day


* Grow your technical skills with mentorship, training, and exposure to diverse product applications


* Join a collaborative team that values innovation, quality, and continuous improvement


* Build a rewarding career with clear development pathways in technical and customer care roles

Bring your technical talent to a team that's ready to support your growth - apply today!

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