Resident Services Specialist

Join E&S Ring A Leader in Residential Property Management At E&S Ring Management, we manage apartment communities in some of Californias most sought-after neighborhoods.

With a legacy of excellence and a strong presence in vibrant communities, were proud to deliver high-quality living experiences and that starts with an exceptional team.

Were currently seeking a Resident Services Specialist for one of our premier communities.

Position Overview: The Resident Specialist is responsible for all phases of resident service and resident retention with particular emphasis on administration of the property operations, resident functions, and service requests and to provide a quality living experience for the residents.

At some locations, responsible for maintaining occupancy goals.

The Resident Services Specialist will promote the company's Mission Statement and ensuring adherence to all relevant policies and procedures, fostering an organizational culture aligned with corporate values.

What We Offer We believe a rewarding career includes more than just a paycheck.

When you join us, youll enjoy: A dynamic role where youll showcase your face-to-face Customer Serviceskills while contributing to process improvements.A collaborative, upbeat work environment that values positivity, professionalism, and team spirit.A comprehensive benefits package, including: Medical, Dental, Vision, and Life Insurance401(k) with Company MatchFlexible Spending AccountsPaid Vacation, Sick Leave, Personal Days & HolidaysTuition ReimbursementWellness Reimbursement What Youll Bring Qualifications: High School Diploma1year direct customer service, sales or apartment industry experienceKnowledge of office systems and equipment, typing 40 wpm with accuracy, word processing Additional Desired Qualifications: Some collegeSpreadsheets and Yardi Physical Requirements: Must be able to climb stairs when accessing ResidentServices or Service Offices and navigate ladders as needed.Must be capable of walking the entire property, including steps andsteep gangways on docks (if applicable)Requires regular bending, kneeling, and stooping.Must be able to lift up to 20 pounds to handle materials and equipmentsafely.

Your Responsibilities: Resident Services Conduct onsite Move-In and Notice to Vacate follow-up programs and compile a monthlysummary.Assist with the implementation of the 12-month resident retention calendar of activities.On site organization and active participation in resident events and activities.Maintain the company standard of performance of onsite maintenance functions, both inthe occupied and vacant apartments through positive interaction with the residents.Onsite follow-up on service requests within 24 hours of completion to ensure residentsatisfaction.Notify resident prior to shift end if Service Request will not be completed.

Re- schedule and follow up.Responsible for the onsite administration of parking procedures and policies.Onsite management of promotional move in gift ...