Support Specialist

Job Description
Core responsibilities of the position include, but are not limited to, the following:
Competencies:
•    Action Oriented
•    Approachability
•    Customer Focus
•    Communicative
•    Strong Listening Skills
•    Patience
•    Peer Relationships
•    Technical Oriented and Adaptability
•    Time Management
 
Required Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Advanced understanding of AI agent and chatbot creation using RAG methodology to further enhance the implementation of chatbots for FA2 and Prosoft

•    Technical phone support to customers.

•    Learning, understanding, implementing and training on FA2 and Prosoft.
•    Identification and communication of additional revenue streams/opportunities.
•    Providing regular and timely status reports and progress of assigned work to the Manager of Support Services.
•    2 + years' experience in technical environment and/or customer service fields desired.
•    Excellent interpersonal, written, and oral communication skills.
•    Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objections and resolve problems.
•    Strong work ethic and self-starter, ability to work independently and as a team player.
•    Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
•    Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
•    Payroll and AP knowledge preferred.
•    Accounting knowledge will set a candidate apart.

 
•    Strong analytical and problem-solving skills

Salary range: $65,000 - $75,000 USD per year.