Intake Specialist

Rainwater, Holt & Sexton, PAofLittle Rock, AR is looking to hire an OutboundIntake Specialist to join us at ourpersonal injury law office.

The hours for this position are 8:00 am to 5:00 pm, Monday - Friday OR 11:00 am to 8:00 pm, Monday - Friday.

THIS IS AN IN-OFFICE POSITION.

Are you a forward-thinking team player who is determined to succeed? Would you like to work for asuccessful law firmthat is not only known in our community as beingtrustworthy and hardworkingbut also dedicated togiving back to those in need? Are you an energeticproblemsolver that is passionate about customer service? Do you want to be part of adiverse teamthat serves people from a variety of backgrounds and experiences? If so, please read on! A DAY IN THE LIFE OF AN INTAKE SPECIALIST As an Intake Specialist in our Intake department, you provide the first impression of our firm by being the first point of contact for all potential clients.

By gathering information from the callers, you will use your critical thinking skills to determine prospective cases.

This position resides in a fast-paced, high-volume call center environment focusing on outbound calls, touching base with internet leads, following up with potential clients, and ensuring calls are appropriately followed through by the Attorneys.

This position plays a vital role in providing new clients with excellent customer service.

Your positive, can-do attitude makes you a joy to work with for both clients and staff alike.

While you are organized and love the satisfaction of getting things done, you are also a people person and enjoy interacting with clients, insurance adjusters, medical providers, and fellow staff throughout your workday.

Though you are self-directed and able to work independently, you are also a team player who collaborates well with everyone at the firm to make things happen for our clients.

You feel great about working for an ethical firm where customer service is a priority and you can feel good about helping people through difficult times in their lives.

QUALIFICATIONS FOR AN INTAKE SPECIALIST Excellent computer and typing skills, a minimum of 45 wpmExcellent speaking and grammatical skillsAbility to maintain knowledge of law firm policies and proceduresThe urgency to provide above-and-beyond customer service PREFERRED Customer Service and/or Call Center environment experienceLegal ExperienceMedical Terminology Are you able to prioritize tasks effectively? Can you function under pressure from deadlines? Do you have excellent communication skills? Are you flexible and resilient in an ever-evolving atmosphere? Do you exhibit sound judgment? Can you maintain strict confidentiality? If so, then you might just be perfect for this Intake Specialist position! WORK SCHEDULE This is a full-time, 40-hour position.

Hours are 8:00 am to 5:00 pm OR 11:00 am to 8:00 pm, Monday - Friday, in-office only.

ABOUT RAINWATER, HOLT & SEXTON, PA With eight offices in Arkansas, an office in Tennessee, a growing team...