Manager, Patient Support Operations, CAR-T

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
Professional

All Job Posting Locations:
Horsham, Pennsylvania, United States of America

Job Description:

Johnson & Johnson Innovative Medicine is recruiting for a Manager of Patient Support Operations, CAR-T, located in Horsham, Pennsylvania.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

The Patient Engagement and Customer Solutions (PECS) organization serves patients during their treatment journey with J&J Innovative Medicine therapies, to help overcome challenges with fulfillment, on-boarding, and adherence.

You will be a member of the Patient and Customer Care Solutions Team (PCCS) focused on patient support strategies and call center execution.

Together we will work relentlessly to ensure that every eligible CARVYKTI patient who needs support gets support by removing financial barriers to access.

We are J&J Innovative Medicine.

Our mission drives us.

Our patients inspire us.

We collaborate with the world for the health of everyone in it!

Job Description
As the Manager, Patient Support Operations, CAR-T, you will play a pivotal role in advancing patient access initiatives and ensuring no patient is left behind.

You will help design, implement, and optimize scalable operational solutions that address financial and access-related barriers to treatment while supporting sustainable program growth.

This highly visible and multifaceted position combines strategic thinking with operational execution.

You will help shape program strategy while leading initiatives that enhance operational effectiveness, service delivery, compliance, and customer experience.

In this role, you will support the day-to-day operations of the CAR-T patient support program and ...