Director of PSC Operations

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
People Leader

All Job Posting Locations:
Charlotte, North Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States, Titusville, New Jersey, United States of America

Job Description:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Director of PSC Operations to be located in Pittsburgh, PA; Raleigh, NC; Charlotte, NC; Dallas, TX; Orlando, FL; Phoenix, AZ; Horsham, PA; or Titusville, NJ.

Purpose:

The Director of Patient Service Center (PSC) Operations will collaborate closely with the Sr.

Director of Operations in shaping and executing the strategic vision, providing operational leadership for all services and driving accountability for performance across a large and highly matrixed team of Leadership and Agents.

The Director will focus on delivering integrated patient support solutions, ensuring optimal access to medications, and driving operational excellence and growth across the organization.

Key Responsibilities:


* Help define and execute the strategic vision and growth plans for Patient Service Center (PSC) in partnership with executive leadership.


* High touch communication and collaboration with stakeholders from PECS Solutions, Compliance, JJIT and Commercial Lead partners.


* Lead the development and implementation of innovative PSC support programs, including access, education, reimbursement, and copay assistance.


* Oversee daily PSC operations, including patient access, call center, data management, ...