Technical Service Specialist (LATAM) - Medtech Surgical

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Job Function:
Customer Management

Job Sub Function:
Technical Field Service

Job Category:
Professional

All Job Posting Locations:
Guarulhos, São Paulo, Brazil, São Paulo, Brazil

Job Description:

Job title: Technical Service Specialist (LATAM)

Reporting to: LATAM Service & Repair Sr Manager

Functional group: Service & Repair

Job Description

Overall purpose of job:

This role serves as a regional technical expert responsible for supporting the installation, maintenance, connectivity, integration, and technical performance of medical devices and associated software solutions across LATAM.

The position combines advanced field and depot service activities with specialized expertise in hospital network integration, cybersecurity requirements, and connected medical technologies.

The role works closely with customers, field service teams, engineering, clinical teams, and global technical stakeholders to ensure equipment reliability, compliance, and successful deployment of connected solutions.

Essential duties and responsibilities:

Connectivity & Technical Integration



* Serve as the regional technical subject matter expert for connected medical devices.



* Support implementation, validation, and troubleshooting of device connectivity solutions within hospital environments.



* Act as the primary technical interface for connectivity, networking, cybersecurity, and software-related inquiries.



* Support customer IT teams during deployment and integration activities.



* Troubleshoot connectivity issues involving local networks.



* Coordinate technical escalations with global engineering, cybersecurity, and product support teams.

Technical Service Activities - Depot & Field



* Perform installation, preventive maintenance, corrective maintenance and modification of medical devices.



* Execute Service Center (Depot) activities, including diagnostics, repairs, testing, software updates, refurbishment, and documentation of service activities.



* Execute Field Service activities at customer sites, including installation, maintenance and repair.



* Plan and coordinate service visits, ensuring ...