Lead Payment Analyst - Bangalore/Hyderabad/Mumbai

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Job Function:
R&D Operations

Job Sub Function:
Clinical Trial Project Management

Job Category:
Professional

All Job Posting Locations:
Bangalore, Karnataka, India, Hyderabad, Andhra Pradesh, India, Mumbai, Maharashtra, India

Job Description:

Lead Payment Analyst -Bangalore/Hyderabad/Mumbai

Position Summary:

Responsible for the management of the end-to-end investigator/site payment processes and payment calculations, creation and management of purchase orders, payment and clinical trial payments.

Acts as liaison among colleagues within Contract & Centralized Services (CCS) and study teams to assist with complex issue resolution and/or guidance, as needed.

Principal Responsibilities:

Process:

1.

Responsible for training study teams relating to payment support and specific processes.

2.

Acts as liaison among colleagues within CCS and study teams to assist with issue resolution and/or guidance, as needed.

3.

Ability to understand and analyze study-specific Total Contract Value (TCVC) and PO calculators utilizing CTMS, CTAs and interactions with SCMs, LTMs and SMs.

Create and send payment notifications to sites.

4.

Answer queries, questions and issue resolution with sites and study teams, as needed.

5.

Rectify failed payments, as appropriate, for purchase requisitions.

6.

Exemplary customer focus with vision to drive solutions.

Technology:

1.

Working knowledge of local systems, including mCTMS, RAVE, iCertis, and A/P systems.

2.

Answer queries, questions and issue resolution with sites and study teams, as needed.

People:

1.

Train new CCS team members on specific processes and technology.

2.

People management responsibility, including performance and development.

(Global team - virtual environment)

3.

Develop talent to enhance the team's effectiveness.

4.

May include people management responsibility, including performance and development.

(Global team - virtual environment)

Principal Relationships:

This position reports to Manager, Payments.

Internal:

• Internal Business Partners (CCS, GD, etc.)

External:

• Clinical Investigator Sites

• Commercial Suppliers

Education and Experience Requirements:

• 5 - 8+ y...