[Innovative Medicine] CX Analytics & Marketing Automation Manager

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Digital Marketing

Job Sub Function:
Digital Marketing Strategy

Job Category:
Professional

All Job Posting Locations:
Chiyoda, Tokyo, Japan

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

CX Analytics and Marketing Automation Manager

Job Overview

The CX Analytics & Marketing Automation role owns and advances the CX analytics capability for Japan to enable more data-driven decision making across channel engagement.

This is a senior individual contributor role that reports into the Customer Experience group within the Commercial Excellence Division.

This role is accountable for translating customer engagement data into actionable insights, performance optimization opportunities, and clear recommendations that improve omnichannel execution and customer experience.

The role owns the development, deployment, and continuous improvement of OC dashboards and measurement frameworks, ensuring they are embedded into business rhythms and used by Omnichannel, BU, and cross-functional teams to make better channel investment, activation, and optimization decisions.

In addition, the role has end-to-end ownership of Customer Data Platform (CDP) operations and capability development, including data readiness, segmentation, activation enablement, roadmap input, and continuous advancement of CDP use cases to accelerate marketing automation, personalization, and compliant activation.

Responsibilities:

CX Performance Analytics, Monitoring & Insights


* Own and lead the CX analytics capability for customer engagement across all channels, including KPI definition, measurement approach, analytics roadmap, and ongoing performance readouts in partnership with Omnichannel, BU, Data Science, and BI&A teams.


* Define clear KPI hierar...