Field Service Engineer Orthopedics

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Technical Field Service

Job Category:
Business Enablement/Support

All Job Posting Locations:
Prague, Czechia

Job Description:

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that's reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems.

Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

We are searching for the best talents for Field Service Engineer

General information

Field Service Engineer primary responsibility centers around technical support of Mitek and Velys RAS.

Serves as a liaison between commercial and support functions of the organization and holds responsibility for relevant administrative aspects of hardware field deployment.

Individual is responsible to own the customer support system in the installation, service and repair of all Mitek and capital products.

Responsible for interaction with customers over the phone and in person for the handling of customer technical inquires, and complaints.

Overall responsibilities and duties:

Under limited supervision and in accordance with all applicable local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:


* Perform Technical Support to internal and external customers.


* Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.


* Devises and implements preventative maintenance programs and maintains performance and service records for equipment.


* Manage region and schedule to facilitate all aspects of technical / engineering...