Administrative Assistant-Part Time

Job Summary: The Administrative Assistant for the Legal Support Department performs day-to-day administrative, clerical, and operational tasks for the department director and managers; responds to daily communications; prepares departmental correspondence; and provides support in accordance with National Board for Certified Counselors, Inc.

(NBCC) and Center for Credentialing & Education, Inc.

(CCE) policies, procedures, and processes.

Essential Duties & Responsibilities: Provides day-to-day administrative support to departmental staff through a variety of tasks related to organization and communications.· Provides administrative support to the Exam Appeals Manager regarding the processing and review of examination appeals through a variety of tasks.

· Communicates with examinees in accordance with established departmental procedures regarding the status of appeals and other written requests.

· Communicates with the testing vendor to obtain examination administration and special accommodation records related to the appeal allegations submitted.

· Performs research regarding examination challenges and appeals, as needed, including the review of organizational database records, based on appeals submitted through the organizational online appeals submission form.

· Communicates with other internal organizational departments to obtain records and information.

· Updates and maintains the examination appeals master docket with accurate and complete information based on research performed, as instructed by the Exam Appeals Manager.

· Assists in the preparation of appeal decision drafts.

· Other examination appeals-related duties as necessary.