Student Success Coach

Job Description

Key Responsibilities

Admissions & Onboarding


* Guide prospective students through admissions requirements, deadlines, and program details.


* Support new learners with onboarding and orientation to ensure readiness and confidence as they begin their programs.


* Ensure proper student coding, course registration, and alignment with program of study.

Advising & Coaching


* Provide tailored academic advising and career guidance to help learners set and achieve academic and professional goals.


* Act as a liaison between learners and university resources such as financial aid, billing, mental health, academic assistance, and career pathways.


* Develop strategies to keep learners engaged, including events, discussion forums, and interactive workshops.

Engagement & Retention


* Proactively monitor learner progress and provide outreach when students show risk indicators (e.g., missed classes, low grades, inactivity in the LMS).


* Collaborate with faculty program directors to provide timely interventions.


* Support persistence and retention through coaching, encouragement, and connection to resources.

Data, Reporting & Term Prep


* Utilize CRM and student information systems to track learner progress and document interactions.


* Generate reports and analyze engagement, retention, and satisfaction data to inform program improvements.


* Assist with term preparation for Corporate Education Programs (course scheduling, section creation, enrollment, instructor coordination, registration hold reminders, grade verification).


* Assistance monitoring corporate care office email inboxes

Coordinate Official Transcript Process for Online Graduate Students


* Manage and coordinate the collection of official transcripts for online graduate applicants, enrolled students, and students nearing graduation.



* Provide clear guidance to students regarding transcript submission requirements, deadlines, and approved delivery methods (electronic or mailed).



* Verify that all transcripts are official, complete, and issued directly from accredited institutions.



* Monitor and track incoming transcripts ensuring timely receipt and accurately uploading and maintaining records in the CRM.



* Coordinate and manage registration holds for students who fail to submit required official transcripts.

Qualifications


* Education: Bachelor’s degree required; Master’s degree in higher education, counseling, or related field preferred.


* Experience: Minimum of 2–3 years in academic advising, admissions, counseling, or student support services, preferably with online learners.


* Skills: Exceptional interpersonal and communication skills; proficiency with CRM, SIS, and LMS tools; ability to work effectively with diverse student populations.


* Attributes: Organized, self-motivated, adaptable, and committed to fostering student success and inclusion.

Performance ...