Bilingual Application Support Technician

Essential Duties and Responsibilities:

- Use the appropriate designated work instructions and other instructions to execute critical and routine tasks.

- Retrieve documents and data from authorized data bases to perform routine tasks that may include data entering new information, validation of data, corrections or updates to existing information and documentation of findings.

- Accurately data enter all appropriate information in multiple eligibility and tracking systems.

- Follow extensive work instructions and prescribed department procedures to make timely and accurate selections in the processing of transactions.

- Determine if an image requires an appointment to be re-scheduled.

- Meet individual and unit performance goals and standards as defined by management.

- Attend and successfully complete job related and industry specific systems and policy training as required to perform the duties of the position.

- Review and analyze discrepancies in data received, request clarification and effectively raises queries to the team supervisor to resolve uncertainties and questions.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.

- Fluent proficiency in specified language required.

- Proficient typing skills

- Strong organizational and work prioritization abilities

- Consistently showcases a strong sense of urgency and performs well under pressure

- Fundamental computer proficiency in Windows and/or Mac

- Skilled in the use of Teams

- Office experience preferred

- Must work and reside within Texas

- Must reside in or within 70 miles of San Antonio, TX

- Must be able to work onsite during equipment training for half day and complete classroom and on-the-job training with no time missed.

- Availability to work any 8-hour shift Monday to Friday between office hours between 8am - 8pm

- Bilingual candidates must pass a bilingual assessment

Home Office Requirements:

- Web camera is required for all Maximus and agency staff during training, meetings, or as requested by management with expectation of participation, adequate lighting and visibility

- Internet must be a traditional, wired high-speed connection such as cable or fiber

- Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible

- Must be able disable modem firewalls to ensure proper VPN and product access

- High-speed internet service is required, with minimum of 20 Mbps download & 5 Mbps upload

- Must be able to connect your computer directly to your modem or router via ethernet cable

- Wi-Fi connections through cellular networks, mobile hotspots, fixed wireless, or satellite are not permitted

- Maximus will supply your computer equipment

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected...