Claims Analyst I (Fixed Term)

Claims Analyst I (Fixed Term)

Job Description

Become part of the team powering household names like Kleenex®, Cottonelle®, Scott®, and WypAll®.

At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark. 

Settling for just any role isn't you, and it isn't us either.

Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference.

Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands.

In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide. 

About You  

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre. You will be managing customer claims and dispute resolution activities across the Order-to-Cash process.

The role is responsible for ensuring timely claims settlement, minimizing aged deductions, improving cash recovery, and supporting strong customer relationships.

Job responsibilities include: 


* Validate, investigate, and process customer claims accurately and within agreed timelines.


* Manage customer disputes and deductions through to resolution and settlement.


* Monitor and reduce aged claims through proactive follow-up and issue resolution.


* Partner with Sales, Finance, Customer Service, and customers to resolve claims efficiently.


* Analyze claims trends and identify opportunities to improve processes and prevent recurring issues.


* Ensure compliance with company policies, controls, and audit requirements.


* Support reporting, stakeholder communications, and continuous improvement initiatives.


* Other ad-hoc activities

To succeed in this role, you will need the following qualifications: 

Required Qualifications & Experience


* Minimum 5 years of experience in Claims Management, Accounts Receivable, Order-to-Cash, Credit Management, or Customer Operations.


* Experience handling customer deductions, trade claims, promotions, rebates, and pricing claims.


* FMCG experience preferred.


* Proficiency in SAP and Microsoft Excel.


* Strong analytical, problem-solving, and stakeholder management skills.


* Ability to influence cross-functional teams and drive issue resolution.

What Success Looks Like


* Timely resolution of claims and disputes.


* Reduction in aged deductions.


* Improved cash recovery and customer satisfaction.


* Strong compliance with policies and controls.


* Continuous process improvement and operational efficiency

Total Benefits 

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares a...