Employee Experience Adviser Intern (Mty, N.L.)

What will you do:


* Manage Tickets from employees to follow up on missing documentation, clarify information related to dependent verification, and provide support during the Annual Benefits Enrollment process.


* Research employee issues in HR Policy, Benefits, Comp and Payroll utilizing online and written reference material.


* Coordinates, administers and communicates compensation plans, benefit plans, disability insurance, life insurance, retirement plans and incentive plans.


* Maintains and accesses a variety of confidential records including personnel files, payroll changes, employment applications, benefit enrollments, executive compensation, incentive plans and departmental budgets.


* Escalates unanswered questions to organizational experts.


* Maintains contact with employee until issue is fully resolved.


* Documents responses to employee in an online case management system.


* Assists management in identifying trends and issues.


* May be asked to assist with other administrative functions


* This position is accountable for the day-to-day administration and coordination of company HR programs (training, development, compensation, benefits, etc.).

What qualifications will make you successful for this role?


* Currently student of Administration, International Trade, Psychology or related majors.

(Grad date: August 2027 or later - MUST)


* Advanced English.

(must)


* Advanced Excel.

(must)


* Customer service oriented.


* Excellent communication skills.


* Location: Monterrey HUB (Punto Valle)


* Scheme: Remote

Who will you report to?


* Report to the PeopleLink Delivery Operational Leader for MX & SAM, supporting PeopleLink operations and employee experience initiatives across the region.


* Collaborate closely with employees, people managers, HR partners, and cross-functional teams to deliver high-quality people operations support and services.


* Individual contributor role with broad exposure to HR processes, employee lifecycle activities, continuous improvement initiatives, and opportunities to contribute to operational excellence across the organization.

What skills and capabilities will make you successful?


* Strong customer service mindset with a passion for delivering a positive employee experience.


* Excellent attention to detail and ability to manage sensitive and confidential information with discretion.


* Strong organizational and time management skills, with the ability to prioritize multiple tasks in a fast-paced environment.


* Effective communication and collaboration skills to work with employees, managers, HR partners, and cross-functional teams.


* Proactive attitude, problem-solving mindset, and eagerness to learn and continuously improve processes.

What's in it for you?


* Be part of a collaborative PeopleLink team that plays a key role in supporting employees throughout their career journey.


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