Process Improvement Analyst

Your Job

As the onsite Process Improvement Analyst for our Jonestown, PA Mailers facility, you will accelerate operational performance and product quality by applying hands-on process improvement, troubleshooting, and experimental design.

You'll partner with R&D, Quality, and Operations to qualify materials, implement production improvements, and translate technical findings into validated cost savings and compliant procedures.

Our Team

You'll join the Jonestown Mailers site team, working closely with Product Quality Specialists, R&D, and Operations in a collaborative, continuous-improvement environment.

The team balances production delivery with product development and regulatory compliance to drive reliable, high-quality outputs.

What You Will Do


* Drive measurable improvements in yield, throughput, and cost by diagnosing recurring issues, developing and executing Design of Experiments (DOE), and implementing validated solutions.


* Lead raw-material qualification and New Substance Request (NSR) activities to support new product introductions and maintain specification integrity.


* Own the Change Request workflow in PLEX: intake requests, upload and track approvals, and ensure timely SOP/OPL updates in SharePoint so operations remain compliant and current.


* Maintain and improve product documentation and data integrity (BOMs, specifications) in PLEX and support SOP/OPL accuracy and accessibility on SharePoint.


* Provide timely, risk-based recommendations (release/scrap/rework) for hold items and record resolutions in PLEX to protect product quality and customer commitments.


* Manage lab equipment calibration and 6S standards in the R&D lab to ensure reliable test results and a safe, organized workspace.


* Collaborate cross-functionally to investigate customer complaints, lead root cause analyses, document corrective actions in PLEX, and close issues with clear preventive actions.


* Evaluate incoming raw materials against specifications, document results, and enable early invoice processing when contractual discounts apply.


* Train and coach plant personnel on updated product quality procedures and support maintenance of training logs with the Quality Manager.

Who You Are (Basic Qualifications)


* Bachelor's degree OR 4 years of relevant experience in quality, process improvement, operations, or laboratory testing.


* Experience working in a manufacturing environment or laboratory testing setting.


* Demonstrated ability to document procedures and data and to communicate technical information to both technical and non-technical audiences.


* Comfortable using common business systems (e.g., MS Office) and learning ERPs/quality systems used on-site.

What Will Put You Ahead


* 3+ years' experience in manufacturing, quality assurance, process improvement, or laboratory testing roles.


* Hands-on experience with PLEX, SharePoint, or other ERP/quality/document management syst...