Customer Services Assistant

The Customer Services Assistant is responsible for providing excellent customer service to library customers in an effective, efficient and professional manner.

Works at all of the Customer Services desks, which includes: assists customers with checking in/out library items,sorting items including the use of an automated sorter,answering the main incoming phone lines - greeting callers, providing information, and/or transferring calls as necessary,placing and filling library reserves,shelving items,assisting customers in finding items,placing interlibrary loan requests for customers,issuing new/replacement library cards,using the public address system,providing public forms as available (i.e.

voter registration, Golden Buckeye cards),distributing employment applications andoccasionally locking and unlocking the two sets of public entrance doors.

Maintains confidentiality of all customer records and transactions.Is responsive to customer needs in a consistent, friendly and professional manner.Cooperates with department managers, to resolve customer complaints in a pleasant, timely and professional manner.Restocks department forms and supplies.Collects monies for fees and payments for lost or damaged items.Collects monies for Friends of the Westerville Public Library.Assists in adding or deducting value from printing accounts.Refers damaged items and suggested purchases to the appropriate department.May also perform cross-functional roles including participating in library programs and cross-training to cover other public service desks as needed.