(Remote) Professional Services Trainer

Cayenta, a division of Harris; is seeking a Professional Services Trainer who will join our Professional Services team to support customer implementations, software adoption, and user readiness initiatives across utility and local government customers.

Are you passionate about helping customers successfully adopt new technology?

Do you enjoy facilitating training, building relationships, and helping organizations navigate change during software implementations?

Then this is the role for you.

This remote role welcomes candidates anywhere in Canada and the US.

Travel is required as needed, approximately 25-50%.

Candidates must hold a current, valid passport and be legally eligible to travel internationally.

This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.

Salary:

70K-80K

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes.

The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency.

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

What your impact will be:


* Deliver engaging instructor-led, virtual, and onsite training sessions for customers implementing Cayenta software solutions.


* Facilitate role-based training programs for end users, administrators, supervisors, and system champions.


* Lead train-the-trainer sessions to prepare customer resources to support ongoing knowledge transfer within their organizations.


* Partner with Project Managers, Consultants, and implementation teams to develop customer training schedules and readiness plans aligned with project timelines.


* Serve as the training lead throughout implementation projects, ensuring customers are prepared for system adoption and go-live activities.


* Support organizational change and user adoption efforts during implementations, upgrades, and major process changes.


* Deliver refresher training and post-go-live learning support as customers transition into production environments.


* Coordinate training logistics, schedules, attendee management, and session communications as part of implementation delivery.


* Gather participant feedback and training metrics to continuously improve the customer learning experience.


* Collaborate with Product Management, Development, Support, and Consulting teams to identify knowledge gaps and customer training opportunities.


* Maintain and update existing training materials, job aids, and user documentation to reflect product enhancements and customer requirements.


* Provide recommendati...