Director, Product Management

Director of Product Management - SoftWriters

More Than a Technology Company.

Empower LTC Pharmacies.

Save Lives.

Build the Future of Healthcare Technology.

About SoftWriters

SoftWriters develops innovative IT solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently and accurately.

As a voted top workplace in Pittsburgh, we combine meaningful work with a collaborative culture where your contributions directly impact patient care.

The Opportunity

We're seeking a Director of Product Management to join our Core Product team and lead the next chapter of product excellence at SoftWriters.

This is a senior leadership role — net-new and purpose-built — to elevate the craft, velocity, and impact of product management across the organization.

You'll coach and develop a team of PMs, build scalable product operations, and model the AI-native mindsets and habits that will power our next phase of enterprise-grade workflow transformation.

Location: Hybrid - Pittsburgh, PA (Core office days: Tuesday, Wednesday, Thursday)
Reports to: VP, Platform Operations

What You'll Do


* Coach and develop individual product managers, raising the bar for product craft across discovery, prioritization, writing, and customer workflow validation


* Actively use and champion AI tools in daily product practice — research synthesis, writing, prioritization, stakeholder communication — and teach the team to do the same


* Design and operate portfolio management, release coordination, and operational governance systems that enable high-velocity delivery


* Establish and maintain operational metrics and KPI reporting tied to business outcomes — customer adoption, workflow efficiency, time-to-value, and automation utilization


* Partner closely with the VP of Platform Operations on product strategy, roadmap prioritization, and investment decisions


* Contribute to AI governance standards and guardrails — establishing policy around how AI features are built, validated, and shipped responsibly


* Lead the team's shift from backlog management toward accountability for business results and customer workflow outcomes


* Represent the product management perspective with engineering, quality, and executive stakeholders

Required — What We're Looking For


* 5+ years of experience in product management, with at least 2 years in a leadership or people management role


* Bachelor's degree in Computer Science, Business, or a technology-related field; advanced degree preferred


* Demonstrated success coaching and developing PMs, with a track record of raising team capability and output quality


* Enterprise software product delivery experience, including cross-functional leadership across engineering, quality, and design


* Strong product craft: discovery, customer workflow mapping, prioritization frameworks, writing, and acceptance criteria


* Hands-on AI tool usage in ...