Sr. Manager, Process Technology - Global Employer Services Technology Center

Are you someone who is driven to build and test high quality software, acts autonomously, and has experience leading software quality teams in broadscale transformation programs? Are you ready to take the next leap in your career by leveraging your experience to influence your experience as a quality leader in digital/technology products that have a global impact? Are you ready to fulfill your greatest potential and make a significant impact within critical software delivery activities? If the answer to all of the above questions is "Yes," come join the world's leading professional services firm!

Work you'll do
The Senior Manager of Process Technology for the Global Employer Services Technology team leads execution to improve efficiency across our global technology platform (GlobalAdvantage - GA) and local processes.

This role drives process transformation, automation, and core technology operations across global platforms, country processes, and individual deliverables.

The role also turns ideas into outcomes by aligning business priorities with technology execution across GES teams.

It requires strong program and project management, but it is not a PMO role.

Success is measured by delivery, adoption, and business impact.

Responsibilities:


* Leading innovation, built efforts, products, and business-as-usual support operations across Process Technology


* Owning timelines, priorities, delivery quality, and business outcomes tied to technology investments and value realization


* Oversees platform stability, enhancement planning, and continuous improvement across core tools and processes


* Applies lessons learned across platforms and markets to improve consistency and efficiency


* Driving standardization, automation, and operational reliability across global platform and country-level processes


* Promotes AI/tech capability while preparing execution-ready recommendations for US Technology Government Board, guiding transformation initiatives from idea through deployment, and supporting adoption across the business.


* Partnering with Global Technology teams, process excellence teams, and other stakeholders to evaluate feasibility and align delivery approaches

A successful candidate would possess these skills:



* Experience with application programming interfaces (APIs), Structured Query Language (SQL), extract, transform, load / extract, load, transform (ETL/ELT), data pipelines, automation, and enterprise integration patterns, including evaluation of architecture options and scalable solution design


* Strong stakeholder management with ability to communicate technical decisions to business leaders and manage pushback during transformation


* Agile execution mindset with ability to lead in fast-paced environments with incomplete requirements


* AI and market fluency, with strong adaptability: Knowledge of AI tools and market trends, plus the ability to adjust quickly as the landscape evolves
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