Quality Technician

Get to know us:  NOVO Health Services offers linen management solutions to the healthcare industry.

NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs.

NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system.

NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.



* The Quality Technician supports the site-level Quality and Compliance Systems for the hygienic processing of healthcare textiles.

This role ensures daily compliance with HLAC, TRSA Hygienically Clean, and ISO 9001:2015 standards while serving as the plant’s key contact for infection prevention, product quality, and document control.


* This will be completed via:
+ Perform infection prevention (IP) and product audits, ensuring compliance with HLAC and TRSA standards.
+ Conduct process and work-construction audits to confirm hygienic, appearance, and order accuracy requirements are maintained.
+ Manage local document control, including removal of obsolete procedures, posting of new documents, and verifying operator training on updates.
+ Maintain training matrices and records in coordination with Human Resources; ensure ongoing training compliance beyond initial onboarding.
+ Support customer complaint investigations, collect data, assist root cause analysis, and issue or implement quality alerts as needed.
+ Execute incoming product and linen inspections, monitor supplier performance, and support vendor quality verification.
+ Track and report defect rates (stains, holes, wash loss, packaging, etc.) to support continuous improvement and trend analysis.
+ Verify critical-to-quality (CTQ) process parameters such as wash temperatures, drying cycles, ironer settings, and hygiene validation steps.
+ Conduct or coordinate scale verification and equipment calibration checks as part of internal audit readiness.
+ Participate in product or customer introduction reviews (APQP-style) to verify product quality, packaging, and performance before rollout.
+ Support corrective and preventive action (CAPA) activities in collaboration with the Regional Quality Manager.
+ Provide feedback and recommendations for continuous improvement, particularly where quality, hygiene, and appearance impact customer satisfaction.
+ Serve as the on-site liaison for internal audits, regional quality visits, and accreditation reviews.

Education/Training:


* High School diploma or GED required.


* Associate degree or equivalent industry experience in quality, healthcare, or manufacturing preferred but not required. 


* ISO 9001:2015 int...