Inside Sales Manager

Your Job

As an Inside Sales Manager, you will lead and develop a team dedicated to supporting a key customer within Molex's Optical Connectivity Group, ensuring exceptional service and operational execution.

You will oversee day-to-day inside sales activities, drive order and program management, and partner closely with cross-functional teams to resolve challenges, improve processes, and support revenue growth.

This role is ideal for a proactive leader who enjoys developing people, leveraging data to drive decisions, and implementing innovative solutions in a fast-paced environment.

This position can be based remotely, with travel to Fremont, CA, Bridgewater, NJ, and customer locations as needed to support business objectives.

Our Team

You will join Molex's Optical Connectivity Group, a collaborative and customer-focused organization that supports industry-leading connectivity solutions.

Our team partners closely with sales, marketing, product management, and operations to deliver outstanding customer experiences while driving business growth.

We value continuous improvement, teamwork, and a shared commitment to solving complex challenges for our customers.

What You Will Do



* Team Leadership & Development: Set clear performance goals, establish measurement standards, manage schedules, delegate tasks, and provide ongoing coaching.


* Operations Management: Oversee day-to-day customer order statuses, returns, complaints, and requests to ensure timely, high-quality resolution.


* Data & System Integrity: Maintain absolute accuracy of data and customer requirements within SAP while ensuring strict compliance with company guidelines.


* Cross-Functional Collaboration: Partner with intercompany departments to resolve order issues and collaborate with sales, marketing, and product teams.


* Program Execution: Manage the execution, requirements, and maintenance of specialized customer programs.


* Sales Optimization: Issue customer quotations, proactively follow up on results, and utilize data analysis reports to improve program communication.


* Training & Onboarding: Arrange and deliver team training based on new operational requirements or shifting market strategies.


* Travel: Ability to travel as needed to support business objectives (up to 30%).

Who You Are (Basic Qualifications)



* Bachelor's degree in business administration, sales, marketing, or a related field.


* Progressive experience in customer operations or inside sales.


* Prior experience directly leading and developing customer service teams in a fast-paced environment.

What Will Put You Ahead



* Experience supporting customers within the electronics, manufacturing, connectivity, optical networking, or related industries.


* Experience utilizing SAP or a similar ERP and CRM platforms to manage customer orders, pricing, inventory, and operational data.


* Interpersonal Excellence: High levels of empathy, patience, activ...