Performance Excellence Specialist

Role Overview & Responsibilities

Position Summary

The Performance Excellence Specialist provides leadership in the education, implementation, and sustainment of process-based management strategies and performance improvement methodologies across Methodist Healthcare Ministries (MHM).

This position facilitates and supports cross-functional improvement teams to enhance organizational outcomes, increase efficiency, and promote data-driven decision-making aligned with MHM's mission and strategic goals.

Salary

The annual salary rate begins at $78,701.

Mid range at $100,344.

Actual starting rate will be commensurate with experience and education.

Scope and Impact

This position plays a key role in advancing MHM's performance excellence initiatives by fostering a culture of continuous improvement and operational effectiveness.

The Performance Excellence Specialist collaborates with leaders across departments to design and implement initiatives that improve processes, service delivery, and overall organizational performance.

Decision-Making Authority

Operates under the direction of the Director of Performance Excellence while exercising independent judgment in managing improvement projects, facilitating cross-functional teams, and recommending process changes.

Makes recommendations regarding performance improvement methodologies, data utilization, and project prioritization.

Interactions / Working Relationships

Works closely with the Director of Performance Excellence, process owners, project facilitators, and team members across all levels of the organization.

Collaborates with Organizational Learning to develop and deliver performance improvement training and engages with internal stakeholders to align performance initiatives with MHM's strategic priorities.

Essential Duties and Responsibilities



* Support the Director of Performance Excellence and other stakeholders in the planning and execution of strategic and operational projects.


* Lead and drive organizational performance excellence through the implementation and integration of process improvement methodology and discipline as well as key principles of project management.


* Facilitate and manage to completion Short-Term Action Teams (STATs) and other cross-functional initiatives/projects which are in alignment with MHM's operational and strategic goals using Lean Six Sigma tools and methodologies.


* Support trained MHM facilitators in the facilitation and management of STATs and other departmental and cross-departmental improvement teams.


* Collaborate with process owners to review, define, and continuously optimize processes to increase efficiency and improve service levels and project results.


* Guide the development and analysis of annual SMART goals to drive strategic performance and accountability.


* Lead quarterly portfolio reviews with organizational leaders to evaluate and align enterprise priorities, resource capacity, strategic direction, ...