Sales Operations Manager

Job Summary

Serves as the primary business stakeholder for the Oracle STARS - Vehicles application.

Manages the creation and implementation of model year data that is the foundation of all Subaru of America, Inc.

(SOA) vehicle transactions.

Leads Sales Operations - Distribution team in addressing issues that arise in the Oracle STARS - Vehicles application.

Maintains responsibility for all project/technical documentation and working with the Information Technology (IT) team to implement enhancements that correct issues encountered during vehicle order fulfillment.

Manages order fulfillment modules in the STARS application, such as Order Management, Install Base, and Pricing.

Serves as the point person and liaison for matters relating to the Subaru Production Flexibility (SPF) system at Subaru of Indiana Automotive, Inc.

(SIA) used by retailers and Subaru field staff.

Provides leadership, strategic direction, and governance oversight for vehicle distribution standards, regulatory labeling compliance, fleet fulfillment support, and enterprise reporting functions to ensure operational accuracy, compliance, and business continuity.

Primary Responsibilities


* Serves as the Sales and Distribution Department subject matter expert (SME) for Oracle E-Business Suite (EBS)/STARS, ensuring system stability; issue resolution; and continuous improvement of vehicle ordering, sales, distribution, and drafting processes.

Partners with Information Technology (IT) and technical teams to diagnose system issues and maintain business-critical functionality.

(20%)


* Oversees the end-to-end Oracle STARS Sales System and related EBS processes supporting more than 680,000 vehicles annually, ensuring accurate movement of Vehicle Order Numbers (VONs) and Vehicle Identification Numbers (VINs) through sales, accounting, retailer inventory, drafting, and Retail Delivery Report (RDR) processes by partnering with Subaru of America (SOA) Product Management and Subaru Corporation (SBR) each model year to secure vehicle model data and finalize carline model charts.

(20%)


* Manages the Distribution Standards & Specifications Analyst's execution of regulatory labeling, Manufacturer Certificate of Origin (MCO) processing, VIN management, fleet operations support, and reporting activities, ensuring compliance with federal, state, and company requirements.

(20%)


* Leads annual Vehicle Item Management (VIM) model-year setup and vehicle load activities, ensuring accurate vehicle lineup, planning data, and purchase order configuration to support timely production ordering with SBR.

(10%)


* Guides, develops, and mentors a team of three (3) analysts and cross-functional team members by providing coaching, performance management, career development guidance, workload oversight, and leadership on departmental initiatives.

Fosters continuous improvement, knowledge sharing, and organizational readiness for future business and technology changes.

(20%)


* Serves...