Senior Manager, Learning Operations Managed Services

Our Human Capital practice is at the forefront of transforming the nature of work and learning.

As converging forces reshape industries-from AI-driven automation to the rapid evolution of skills-our Learning Business Process as a Service (LBPaaS) offering provides enterprises with an outcome-driven, end-to-end learning operations model that goes far beyond traditional outsourcing.

We are seeking a highly driven Senior Manager to lead the growth and expansion of our Learning Business Process as a Service practice within Deloitte Consulting's Human Capital offering.

In this role, you will be instrumental in scaling Deloitte's learning managed services capabilities for large enterprise clients-operating as a strategic partner, not an order-taker.

Unlike traditional Learning BPOs that measure value in FTEs and task completions, you will architect and deliver outcome-driven managed learning operations powered by AI, a global ecosystem of technology and delivery partners, and Deloitte's proprietary accelerators.

The ideal candidate brings deep experience from a comparable major consulting firm or a leading dedicated Learning BPO provider and is energized by the opportunity to build and scale a high-growth business unit within a premier global consultancy.

Recruiting for this role ends on 07/24/2026.

Work you'll do

As a Package, Program & Solution Management professional on the Learning Business Process as a Service team, you will be responsible for:


* Define and execute the go-to-market strategy for Deloitte's Learning Business Process as a Service offering, including market positioning, competitive analysis, and offering differentiation


* Lead business development activities for large-scale managed services opportunities, including prospect development, sales strategy, pricing models, proposals, and executive presentations


* Oversee the transition and delivery of enterprise learning operations engagements, including learning administration, content development, reporting, vendor management, and service performance management


* Integrate AI, automation, and learning technologies into managed services delivery to improve efficiency, quality, and business outcomes


* Lead global delivery teams and manage stakeholder relationships across client organizations, alliance partners, and Deloitte teams

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The team

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