Technical Support Engineer

What will you do?


* Provide high-level technical support to Schneider Electric's most valued customers and Field Service Engineers in North America.


* Diagnose and troubleshoot customer problems related to 3-phase power systems.


* Document cases thoroughly and create knowledge articles to enable quick issue resolution.


* Manage escalations effectively and ensure timely solutions.


* Identify opportunities for revenue generation while supporting customers.


* Collaborate with Test & Evaluation, Platform Engineering, and Product Management teams to ensure product quality.


* Implement solutions for improper application and installation of 3-phase systems or components.

What skills and capabilities will make you successful?


* Effective communication skills to interact with customers and internal teams.


* Strong ability to diagnose and resolve technical issues in electronic and 3-phase equipment using schematic or block diagrams.


* Proactive in documenting cases and sharing knowledge.


* Ability to identify business opportunities and contribute to revenue generation.


* Skilled in managing escalations and maintaining customer satisfaction.


* Excellent networking and collaboration skills within a team environment.


* Advanced English proficiency (spoken and written).

French preferred.


* Positive attitude and adaptability in a dynamic environment.

What's in it for you?


* Opportunity to work with cutting-edge Schneider Electric products and solutions.


* Continuous learning and development in advanced technical support and power systems.


* Career growth within a global leader in energy management and automation.


* Collaborative team environment with exposure to engineering, product management, and customer success teams.

What qualifications will make you successful for this role?


* Bachelor's degree in Engineering (Automation, Electrical, or Electronic preferred).


* Minimum 2-3 years of experience in a similar technical support role (preferred).


* Fluency in English (spoken, written, and reading).


* Strong troubleshooting skills for electronic and 3-phase systems.


* Ability to interpret technical diagrams and apply solutions effectively.

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

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It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

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