Operations Coordinator

Position Overview:

The Backlog and Customer Operations Coordinator is responsible for managing and maintaining the sales order backlog, supporting customer account setup, analyzing/reporting operations metrics, coordinating shipment invoicing, and ensuring timely order fulfillment.

This role serves as a key liaison between customers, vendors, warehouse operations, and internal sales teams to ensure accurate order processing, inventory availability, and profitability review.

Key Responsibilities:


* Maintain and manage the sales order backlog to ensure order status information is accurate and current.


* Monitor open orders and proactively follow up on shipment delays with vendors and suppliers.


* Coordinate with warehouse personnel to verify inventory availability and support timely customer shipments.


* Assist with the setup of new customer accounts, ensuring all required information is accurately entered and maintained.


* Process and review shipment invoicing to ensure accuracy and timely billing.


* Analyze sales shipment gross profit (GP) to verify orders were sold at acceptable profit margins and identify discrepancies for review.


* Generate and analyze reports using data cubes and pivot tables to support operational decision-making and backlog management.


* Collaborate with sales, purchasing, warehouse, and customer service teams to resolve order-related issues.


* Maintain accurate records and documentation related to orders, shipments, customers, and vendor communications.


* Provide ongoing support for process improvements that enhance order management, inventory control, and customer satisfaction.


* Review and classify products into predetermined product groups to ensure accurate reporting, inventory tracking, sales analysis, and business performance measurement.


* Generate monthly Pareto reports tracking office performance across predetermined categories and key performance metrics.

Ensure data accuracy and provide reports to management for operational review and planning

Qualifications:


* Proficiency in Microsoft Office Suite, particularly Excel.


* Experience working with data cubes and creating pivot tables for reporting and analysis.


* Strong analytical and problem-solving skills.


* Excellent organizational skills with attention to detail.


* Ability to manage multiple priorities and follow up effectively on open issues.


* Strong verbal and written communication skills.


* Understanding of inventory management, order fulfillment, and shipment processing.


* Knowledge of gross profit analysis and sales order review processes.

The following experiences are considered a plus:


* Experience in distribution, manufacturing, or supply chain operations.


* Familiarity with ERP systems and order management software.


* Experience coordinating with vendors, warehouses, and customer service teams.

Key Relationships


* Coordinate ...