Tech Partner

Role Overview

The Tech Partner is responsible for providing in-person, deskside IT support across multiple Schneider Electric facilities.

This role combines traditional office technology support with on-site shop-floor technology support within nearby manufacturing and distribution centers.

Primary Responsibilities

General Deskside & Office Technology Support


* Create, receive, monitor, maintain, and resolve work tickets.


* Image, configure, deploy, and support computers, monitors, and mobile devices.


* Maintain an on-site presence at designated days/locations to support end users.


* Install and support software in accordance with Schneider Electric standards and compliance requirements.


* Perform proactive and on-demand health checks on IT systems including printers, copiers, scanners, fax machines, and conference room equipment.


* Provide end-user training on office automation equipment as needed.


* Conduct IT elements of new-hire onboarding (asset setup, usage guidance, security/usage policy reminders, etc.).


* Troubleshoot and manage hardware and software platforms.


* Manage secure password processes for all assigned systems and assets.


* Support access to corporate networks (wired/wireless/VPN) and enterprise applications.


* Coordinate task execution with Service Desk, infrastructure teams, and other IT support groups.


* Manage onsite IT inventory, including receiving, organizing, cleaning, and replenishing stock.


* Participate in regional or site-specific projects as assigned by the manager.


* Perform "hands and feet" support for infrastructure and operational teams as needed.

Manufacturing & Distribution Center Responsibilities


* Act as the primary technology support contact for assigned days at each site.


* Support shop-floor hardware and software used in manufacturing and logistics operations (e.g., industrial PCs, label printers, handheld scanners, kiosks, terminals, thin clients).


* Troubleshoot connectivity and device issues that impact production, quality, or logistics workflows.


* Collaborate with OT, manufacturing engineering, and site operations personnel to address technology issues on the shop floor.


* Ensure adherence to safety protocols when working in production areas.


* Perform routine health checks on shop-floor devices and station configurations.


* Assist in deployments, upgrades, or relocations of technology equipment in plant/DC environments.

Support Model Expectations


* Tech Partners at the same site or across sites share and monitor ticket queues for Onsite Support US L2 / NAM L2 / CA L2 / MX L2 / Legacy queues.


* Tickets must always contain updated statuses and worklog entries.


* Serve as backup for other Tech Partners and communicate clearly regarding planned/unplanned absences and coverage needs.


* Share equal responsibility for IT asset management at supported locations.


* Mainta...